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Shipping, Delivery,
& Pick Up
Delivery & Pick Up
The Premium Delivery service from Kingdom TCM Inc. currently covers
Markham, Richmond Hill, North York, Scarborough, and Vaughan addresses.
York, East York, and Old Toronto (Downtown) residences require an additional confirmation, typically received by Phone, Email, or Pre-Order Agreements.
Standard Shipping: $15
Same-Day Delivery: $35
Gift Baskets or other Premium Gifts: $88
For more shipping information, or for your shipping status, please visit our Contact page.
Pick Up Orders: Free
Pick up can be done once your online order from Kingdom TCM has been fulfilled.
You will receive an separate email (or phone call) confirming that your order is ready.
Please bring your ID (Drivers License, or Passport) with you.
Please call ahead to confirm your arrival time.
Pick up your items during our business hours at:
398 Ferrier St. Unit 72-76, Markham. Ontario, Canada. L3R 2Z5.
For hours, please visit our Contact page.
Shipping Methods
Packing methods will depend on the size, weight, fragility, and value of the item that is ordered. At Kingdom TCM, we strive to provide great product quality and a great experience.
Kingdom TCM Inc. currently utilizes three shipping methods; Parcel service with Canada Post, FedEx Ground services, as well as Hello Tomato. Generally, shipping fees for small teas or prepackaged items are $15 CAD for combined shipping of up to 5kg, contained in a standard small parcel box. For special orders and shipping instructions, please contact us first first before placing an order.
Kingdom TCM Inc. will usually prepare and send your standard order within 1 - 2 business days. Shipping speeds will depend upon the shipping method chosen at checkout. Transit time or delivery speed will depend upon many factors that relate to the freight service used. Once Kingdom TCM Inc. mails the parcel and receives the shipping confirmation issued by Canada Post, FedEx or Hello Tomato, your package will be handled directly by them. If you have any concerns at this point, please contact the shipping company directly. For FedEx's general transit time, please visit this site.
Shipping Policy
Kingdom TCM Inc. is currently only able to ship to most Canadian and American addresses.
For confirmation of shipping, or for your shipping status, please reach us at our Contact page.
Kingdom TCM Inc. will adhere to the requirements set by the shipping agencies of Ontario, Canada, and to their shipping regulations. Kingdom TCM Inc. reserves the right to change (with prior notice), cancel, terminate, or modify the order; of any service and product, delivery methods, and fulfillment methods given through this website, email, or by telephone communication.
By continuing to purchase the products, and by using this Website, you agree to these terms.
Return & Exchange Policy
Please contact us first.
There are no returns or exchanges for the use of our services and health products, unless Kingdom TCM Inc. decides otherwise under special circumstances.
Due to the nature of the products, quality control, and health and safety, we cannot accept returns or refunds if the item has already been prepared, used, consumed, repackaged, or in any way reconditioned.
A refund will be given If the individual product is not in stock, cannot be replenished, or is unable to ship within twenty-one business days since the order was placed.
Kingdom TCM Inc., and its affiliates hold the right to exchange, modify, or refund and cancel, the products and services at any time with notice to the buyer.